Shipping policy

Thank you for shopping with Whotex. We dispatch from the United Kingdom and deliver worldwide.

Processing Time

All orders are carefully prepared and dispatched within 2 business days (Monday to Friday). As our fabrics are cut to order, processing begins once your order is placed. Fabrics marked "Made to order" on the product page are produced after you order and may take up to 2–4 business days to prepare before dispatch.

UK Delivery

We ship throughout the United Kingdom using trusted, tracked courier services.

  • Estimated delivery after dispatch: 1–3 business days

Delivery charges are shown at checkout before you pay. Prices for UK customers include VAT.

United States & Canada Delivery

We ship to the United States and Canada with tracked express couriers (DHL / FedEx).

  • Estimated delivery after dispatch: 2–4 business days

Shipping costs are calculated at checkout based on your order, so you always see the full price before you pay.

Other International Delivery

We ship worldwide with tracked express couriers.

  • Estimated delivery after dispatch: 2–4 business days

Duties & Taxes: No Surprise Fees

For international orders, import duties and taxes are calculated and paid at checkout, so there are no additional charges on delivery. You will not be asked to pay anything to the courier when your parcel arrives.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can also track your order at any time on our Track Your Order page.

Shipping Address

Please make sure your shipping address is correct before placing your order. We cannot accept responsibility for delays or losses caused by incorrect or incomplete addresses.

Delays

Although we aim to meet the estimated delivery times, delays caused by couriers, customs, weather or other circumstances beyond our control may occasionally occur. Delivery dates are estimates and not guaranteed. If your order is significantly delayed, please contact us and we will help.

Lost or Damaged Parcels

If your parcel is lost or arrives damaged, please contact us as soon as possible at sales@whotex.co.uk with your order number and, where relevant, photos. We will work with the courier to resolve the issue promptly. See our Refund & Return Policy for faulty or damaged goods.

Contact

If you have any questions about shipping, please contact Whotex Ltd:
Email: sales@whotex.co.uk
WhatsApp: +44 7351 032364
Customer service hours: Monday to Friday, 9am to 5pm (UK time)